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Contact Technical Support

ESRI Canada's Technical Support Team is dedicated to providing timely, expert assistance to all of our customers. We assist our users with the installation and maintenance of ESRI Software. We troubleshoot problems that may occur while using the software or interfacing with peripheral devices such as digitizers or plotters. The Analysts are able to log enhancement requests and bugs submitted by our users.

ESRI Canada software users may contact Technical Support between 8:00 a.m. and 7:00 p.m., Eastern Time, Monday through Friday (excluding holidays). Technical Support can be contacted in the following ways:

Each reported incident is given a unique incident number for referencing. Once an incident has been logged with our Call Coordinator, the user will be provided with their incident number. If an Analyst is not available to take the call immediately, the first available Analyst will call the user back. We guarantee a call back within eight business hours - usually much less.

Support Policies

This email support request form is available to Canadian clients 24 hours a day. Requests for support received after 7:00 PM Eastern standard time are handled the next business day. For support requests for countries other than Canada, please contact your local distributor.

You must provide your client number and be eligible to receive support in order for us to process your request. Your client number is between 1 and 5 digits and can be found on your packing slip that was shipped with your ESRI software and on your software invoice.

(* Indicates a required field)
 
Client Information
Client Number
 
Contact Information
Salutation *
First Name *
Last Name *
Title *
Email *
Organization *
Department
Street Address *
Suite
City *
Province *
Country *
Postal Code *
Phone Number *
( ) -  Ext. 
Fax Number
( ) -
 
Product Information
Primary Product *
What Software Version *
Extension Products
(if any)
 
System Configuration
Operating System *
What version and/or service pack used with above OS
Application Development Language
(example: AML, Avenue, C++, VB, VBA)
Server Platform
(example: Intel, Sun)
Web Server and Version
(example: Apache 2.0.46, IIS 5 or 6 )
Servlet Engine
(example: Tomcat 4.1.29, ServletExec 5.0)
 
Problem Description
Please tell us how we can help you. Describe any issues in detail with steps to re-create if possible. *
Do you have accompanying data or other files that would help us with your request? If so, use the browse button to select it from your computer.

If you are having problems with this on-line form, please email support@esricanada.com.