GIS technology enables telecommunication professionals to integrate location-based data into analysis and management processes in network planning and operations, marketing and sales, customer care, data management, and many other planning and problem-solving tasks. A GIS can integrate location-based data from databases all over the world to help you resolve and streamline everyday business tasks.
Streamlining the Enterprise
GIS can enhance the decision process by combining appropriate groups of business and consumers, existing infrastructure, and right-of-ways.
Customer Relationship Management
GIS gives call center operators an instant view of a customer location, nearby facilities, requests for services, and signal quality.
Marketing and Sales
Telecommunications sales representatives can get quick customer profiles using geographic data.
Network Planning
Companies can define priorities by mapping out existing infrastructure, zoning, customer data, and topography.
Wireless Engineering
ESRI software integrates RF engineering applications into your enterprise work flow.
Operations Support Systems
Operations Support Systems (OSS) use GIS to monitor and evaluate network performance, to dispatch service vehicles, and to follow network testing. ArcInfo and ArcIMS enable network replication, near real-time monitoring, tracking, and storage of network-related data. You can disseminate that information using ArcIMS on the corporate Intranet.
Outside Plant Engineering
ESRI Canada business partners such as Telcordia Technologies has switched to ESRI for all their GIS-related products and services. ArcGIS is the software of choice for design and management of all outside plant facilities and for integration with other corporate information.
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