Support

Technical Support

Our goal is to help you find the information you need as quickly as possible.  The Technical Support team provides customers with post-implementation support via telephone, email and through the Web.

Contact Technical Support through the following ways:

1-877-441-0337

(416-441-0337 in the Greater Toronto Area)
Unlimited telephone support is provided Monday through Friday, 8 a.m. to 7 p.m. Eastern Time.

support@esricanada.com

Log an incident or provide feedback via email

Online Support

Complete the online support request form

For more information, see our Technical Support brochure and our Technical Support Guide.

ESRI Online Support Center

Access an extensive knowledge base that contains answers to your technical questions, user forums where you can discuss software questions with your peers, Web-based help and product documentation.

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Support Portal

The Support Portal is available in both English and French and allows you to track and manage your support incidents and log new issues online.  You can view current status, last activity and resolution information for all of your interactions with ESRI Canada Technical Support.

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Premium Support

Premium Support is enhanced technical support coverage designed for mission-critical needs.  The annual subscription is ideal for organizations developing sophisticated enterprise GIS applications.

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