Support Portal

ESRI Canada's new Technical Support Portal is available in both English and French and is designed to provide you with quick and easy web-based access to the most updated information related to your Support Case(s). Utilizing the Support Portal saves time and provides a convenient way to communicate technical issues. It is available 24/7/365 and is your ticket to peace of mind.

ESRI Canada's certified, professional, and personable technical representatives are standing by to resolve your support issues. Once a request for support has been submitted, your Support Portal account will be activated and you will receive your account information by e-mail. You can then login and quickly access and track the progress of each Support Case by viewing, in real-time, the activities of our technical support representatives. In addition, you will be able to access information stored in ESRI's Knowledgebase and find answers to Frequently Asked Questions

Key Benefits

• Single integrated environment
• Optimized accessibility to Support Case(s) 24/7/365
• See the status of all Support Cases for your organization
• Track the progress of your Support Case(s)
• Upload files, data, and other details about issues to resolve them quickly
• The option to immediately provide feedback regarding your experience after a Support Case is completed
• Quick and easy registration

There are two convenient ways to register.

1. Your Support Portal account will be automatically activated when you submit a new support case through any of the following means:
   • Online: Complete our online support request form: www.esricanada.com/supportrequest
   • Email: support@esricanada.com
   • Telephone: 416-441-0337 / 1-877-441-0337
   • Fax: 416-441-6838
2. Email a request to activate your Support Portal account to supportportal@esricanada.com

For frequently asked questions regarding the support portal, please see the link below. Please note that to access the support portal you will need to have an active account.
Support Portal FAQ's