Customer Care

ESRI Canada's Customer Service department is available from 8:00 AM to 6:00 PM EST.

Customer Service can be contacted in the following ways:

• by phone at 1-800-GIS-XPRT,
• by fax at 416-441-0681,
• by email at customerservice@esricanada.com, or  
• by completing our online request form

Through our Customer Service department you can:

• Product Registration - Register your Single Use software (ArcView, ArcEditor, and their extensions), your Server software (ArcSDE, ArcIMS, ArcGIS Server and their extensions), and your Developer software (ArcGIS Engine)

• Request a New ArcGIS Keycode - Request a license file for your newly purchased concurrent-use software license (ArcInfo, ArcEditor, ArcView and extensions)

• Request ArcGIS 9.x French Supplement CD - Use this form to request the latest version of the French Supplement. Please provide your Name, Address, Phone Number, Company Name and Client Number

• Transfer a software license - Use this form to request a transfer of all or some of your existing software licenses from one license file server to another license file server. Ie. Transfer to new host ID or Hardware Key

• Order a Hardware Key - Use this from to request a new Hardware key which may be needed for you concurrent-use software products to run

• View the ESRI General License Terms and Conditions

• View ArcGIS Server 9.2 bulletin