The  ArcFM suite of products supports the creation and maintenance of electric, gas, water and wastewater facilities' databases, map preparation, and network model analysis for utilities.

ArcFM is a complete GIS utility solution for modeling, editing, maintaining, and managing facility asset data both in the field and on the desktop. It serves as a powerful extension to ArcGIS for electric, gas, and water/wastewater utilities. ArcFM includes tracing tasks to automate utility operations, an extensive set of editing tools such as automated snapping and attribute inheritance, complex features and user favorite creation. ArcFM also has tools to quickly define and recall map sheet collections for map production. Users can also create and edit a session in the field, then send it back to the enterprise to be used for editing the enterprise geodatabase through the use of Session Manager.

ArcFM Viewer is available on ArcView or ArcEngine and provides a high-performance, robust query and display component without the expense of a full editing package. Utility executives, managers, customer service representatives, and contractors all need the ability to analyze the asset data maintained by ArcFM. With ArcFM Viewer, utility personnel can view, trace, and query data in the field or on the desktop to help optimize the investment in maintenance and construction to get the most from the facility network.

ArcFM Viewer with Redliner Extension allows users to leverage the benefits of ArcFM Viewer with the additional capability of redlining, sketching, and placing graphics. Utility personnel can use the Redliner Extension for the support of initial design, inspection work, or map adjustments. Redlining Sessions can be used either in the office or the field utilizing a combination of digital ink and graphics for markup. Sessions created with redlining can then be synced to the enterprise GIS for incorporation into a workflow.

Designer improves the ability of a utility to design and track distribution projects and maintain GIS data. Designer can be deployed as a mobile or enterprise solution and supports cost estimating, work flow management, structural and network analysis, automated layouts, and much more. Designer's open architecture and full integration support with Work Management or Enterprise Resource Planning systems allow for easy implementation to support the life cycle of a job. Users can also create and edit a design in the field, then send it back to the enterprise through the use of Workflow Manager.

Conduit Manager is an extension to the ArcFM Solution to support underground facilities management. It is an integrated set of tools and dialogs to add, annotate, and maintain the underground infrastructure of the utility network system. Conduit Manager provides the functionality for defining an underground system with duct banks, trenches, conduits, cross-sections, underground cables, and underground access structures, as well as support for duct availability tracing.

Network Adapter is an ArcFM-based interface to popular interactive network analysis tools from third party vendors such as CYME, Milsoft, PTI, and Advantica Stoner. It provides tools to extract a model and pass the associated features and load data to an analysis engine using XML. The analysis results can also be viewed directly within the ArcFMT Solution. Network Adapter allows integration of multiple calculations and measurements such as voltage drop, load flow, fault current, motor-starting, transformer load management, and many more.

Responder is a GIS-hosted OMS that leverages .NET and ASP technology to enable trouble call and outage incident management in a web-based, scalable, and configurable desktop environment. The Responder Trouble Call Analysis (TCA) Engine uses a sophisticated and iterative prediction algorithm to determine which interruptible network device caused an outage. High performance GIS display capabilities allow utility personnel to have a spatial view of the locations of trouble calls enabling analysis of outages and immediate dispatch of crews. The application also supports historical archiving and performance indices reporting.

ArcFM Engine extends ArcGIS Engine to provide components with ArcFM properties for developing stand-alone, view, edit, and query applications. ArcFM components, developer help, object models, and developer samples are available for programmers desiring to create a custom application to leverage ArcFM-managed data. Deployment of an ArcFM Engine based application is provided through ArcFM Engine Runtime.

ArcFM Server supplements ArcGIS Server for the development of customized applications that allow viewing and editing of ArcFM data in either an enterprise and web environment. This technology allows organizations to implement transaction-based systems and ArcFM functions embedded into server-centric architectures. ArcFM Server may be deployed to a large number of users with a single license. Developer kits include support for editing and business rule enforcement, model names, and ArcFM properties.