Key Features

GIS-Based Asset Maintenance Management for Public Works and Utilities

Cityworks is designed specifically to manage assets and maintenance for Public Works and Utility Districts in a natural and intuitive way.

One Environment

A simple chain of activities requires the interaction of call takers, #eld investigators, service crews, inventory control, support personnel, management and an array of others. Communication is key. Cityworks supports one data structure that can be easily integrated across departmental boundaries.

Customizable

Every agency has their own speci#c materials and equipment, naming conventions, problems, codes, and work processes. Cityworks is fully customizable so you can continue to utilize your own unique work #ow. Based on open database technology, Cityworks can be integrated with your other agency systems.

Functionality

• Map display
• Geocode location
• Key dates & times
• Dispatch investigator
• Call tracking
• Links to Work Order
• Robust Search Engine
• One request - multiple callers
• Associate incidents
• Labor assignment
• Progress tracking
• Customizable
• Physical inspections
• Detailed asset inventory
• Enterprise scalable
• Reporting Tools

Inventory Management

In order to manage your infrastructure assets, you need to know what they are and where they are. Cityworks includes detailed asset inventory and management tools allowing you to keep the information you need, in easy-to-use interfaces and ready for your GASB34 requirements.

Service Request

Maintenance needs typically start as a request for some type of service. Cityworks models this using the Service Request.

Tied to the map-based features in the GIS, the Service Request can be located geographically and populated with attribute information.

Work Orders

Cityworks is built speci#cally to manage and track work orders associated with infrastructure assets. Work orders can be initiated, tracked and monitored throughout their life-cycle; including cost, labor and material tracking.

Reporting

Cityworks performance provides a complete reporting tool. Not only are users able to produce standard usage, work time, and cost analysis reports, but ad-hoc reporting is also available. In addition, the usage of third-party reporting tools provides a wide range of reporting functionality.