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Toronto, ON - ESRI Canada today announced the launch of a powerful new Technical Support Portal available in both English and French. The new web-based support portal (http://www.esricanada.com/portal/techsupport) makes it more convenient for customers to request support, follow the progress of current Cases, search solutions to past Cases, locate information stored in ESRI's Knowledgebase, and find answers to Frequently Asked Questions.
"ESRI Canada is committed to continuous improvement in service and support delivery. By expanding our customer's options to access our technical expertise, we have taken another step towards ensuring that our service levels keep pace with their expectations," said Dan Bulger, Director, Technical Support, ESRI Canada.
This new site is the culmination of an extensive effort by ESRI Canada's Technical Support team to streamline operations and speed the delivery of service to their customers. It offers customers another support option to log their Cases, find out the status of current and past Cases, and upload Case-specific information to more accurately identify and resolve issues.
As a result of this new support option, ESRI Canada customers now have access through a single interface to technical support resources and self-service capabilities. Customers can utilize advanced filters to locate current and past Support Cases based on criteria such case number, date, and product.
About ESRI Canada:
Established in 1984, ESRI Canada is a Canadian owned company specializing in geographic information systems (GIS) solutions. ESRI Canada distributes the world's leading GIS software solutions from ESRI Inc., Miner and Miner, and Azteca. In order to provide organizations with complete industry-specific solutions ESRI Canada has established an extensive business partner program that includes more than 125 Canadian organizations. ESRI Canada also provides professional services including consulting, training, technical support, and enterprise GIS implementation. ESRI Canada is a leader in providing world-class enterprise GIS solutions for many industries including local government, utilities, public safety and defence, business demographics, education, natural resources, and transportation. ESRI Canada has fifteen regional offices across the country, with headquarters in Toronto, Ontario. For more information, please visit http://www.esricanada.com/ or call 1-800-447-9778.
Media contact:
John Waite
GIS Marketing Specialist
ESRI Canada
T: 416-441-6035 Ext 6375
E: jwaite@esricanada.com
W: http://www.esricanada.com/
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