Inside Sales Representative (OT03-08)

The Ontario Region of ESRI Canada Limited has an immediate need for an Inside Sales Representative, responsible for developing business rapport and ensuring positive relationships with ESRI Canada clients over the phone. This position will work closely with the District Manager and Account Managers supporting business development and account management.

This position is based out of the Ontario Region office in Ottawa and reports directly to the District Manager. 

Inside Sales Representative responsibilities include:

• Effectively communicating ESRI product information and providing product recommendations most suitable to client requirements.
• Responding to telephone inquiries and email requests related to product capabilities, pricing, maintenance, and customer care.
• Managing incoming fax, mail and email communications for Inside Sales purposes.  Obtaining information necessary to reach a decision about appropriate action and implementing prompt responses to inquiries, product availability, and sales policies to clients.
• Qualifying leads and opportunities, providing follow-up to the client and/or appropriate Account Manager.
• Working cohesively with order processing and office administration, ensuring that client needs are met; resolving any problems arising from order processing errors or other sources of client concern.
• Supporting the Office Coordinator to assist customers with their maintenance renewals.
• Conducting outbound sales calls to develop, up-sell, service and/or create new business opportunities.

Specific skill requirements:

• Community College diploma or University degree in Geography or GIS.
• Bilingual
• Minimum 2 years experience in Sales or GIS
• Computer skills:
• knowledge of ESRI GIS products
• familiar with entire suite of MS office
• familiar with Internet and using / navigating web-sites
• ability to build and utilize queries against a customer database

Competencies in the following are essential:

• Customer focused
• Strong verbal and written communication skills
• Strong interpersonal skills and positive attitude
• Ability to work both independently or as part of a team
• Ability to work well under pressure in order to meet tight deadlines

Considered as assets for this position are the following:

• Understanding of software sales agreements / policies
• Excellent presentation skills

ESRI Canada provides a dynamic work environment, an opportunity to build your skills with leading tools and technologies and a team based approach. We offer attractive salaries with an outstanding benefits package.

Qualified? Send resume, quoting file number OT03-08, to

Email resume to: jobs@esricanada.com (Microsoft Word format)
Fax:  (416) 441-6838
Mail to:  Human Resources
ESRI Canada
12 Concorde Place, Suite 900
Toronto, Ontario
M3C 3R8

**ESRI Canada believes in employment equity and welcomes applications from all interested candidates.  Please be advised that only those selected for an interview will be contacted.**